Xsolla Roblox Customer Support

Its clear there was no investigation and their default mode is to deny it was fraud.

Xsolla roblox customer support. Register the correct billing information with the card provider. Find out how you can launch monetize and scale your video games worldwide with no upfront costs using xsollas comprehensive suite of tools and services. The supposed customer service agent at xsolla in charge of our claim who called herself kate at 265 8323 denied our claim shortly after. Contact roblox customer service.

Robloxs fraud prevention measures were triggered. What can i do to prevent this. We are currently experiencing heavier than normal support traffic therefore response times may be slower. Roblox is a global platform that brings people together through play.

The amount of this micro transaction is the verification code that you must enter in the form. Xsolla provides a detailed and searchable faq plus multiple contact options for gamer support. See xsolla verification charges for more information. Lana was abysmal disconnecting or redirecting with weblink to avoid action.

Xsolla will create a micro transaction on your financial account typically between 020 090 usd. You can do this by visiting the card companys website or calling the customer service number on the card. At the very least they should have taken the claim seriously and looked into it. Xsolla support is varied in the negative help from xsolla support team is very dependent on the support agent you connect to.

Nataly was helpful and communicative.